I’ve now used the self-wash service at Soggy Dog twice, and both experiences have been great. Grace was especially helpful and went above and beyond to make sure everything went smoothly. She was friendly, attentive, and genuinely seemed to care about helping customers and their dogs.
During my most recent visit, I also witnessed Grace assist another customer whose dog had received a cut while the customer was grooming their own dog. Grace remained calm, professional, and helpful throughout the situation, which really stood out to me.
I also happened to be there when Mandy W. walked in while I was washing and drying my dog. From the initial interaction, I observed Mandy being rude toward Grace. Despite that, Grace remained professional, calm, and respectful while interacting with Mandy and her daughter.
Based on what I personally witnessed, I would encourage people to consider the circumstances surrounding that review before forming an opinion about Grace or Soggy Dog. My experiences with Grace and this establishment have been nothing but positive, and I would absolutely use Soggy Dog’s self-wash service again.